Terms of service
General Terms and Conditions (GTC)
1. Scope
These General Terms and Conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.
A "consumer" is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.
2. Contractual Partner, Formation of Contract
The purchase contract is concluded with:
DSP INVEST S.Ć r.l.
9 Rue du Chemin de Fer
L-8057 Bertrange, Luxembourg
Email: sellercentral@dspinvest.eu
Phone: +352 26 31 31 38
By placing products in our online shop, we make a binding offer to conclude a contract for these items. You can initially place our products into your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided during the ordering process. The contract is concluded by clicking the order button, which constitutes your acceptance of our offer regarding the goods contained in the shopping cart.
Immediately after submitting the order, you will receive a confirmation by email (Double Opt-In Order Confirmation).
3. Contract Language
The language available for the conclusion of the contract is English.
4. Delivery Conditions
We deliver to all EU countries. Delivery time includes a processing period of 1 business day and a shipping time of up to 7 days.
Self-collection of goods is not available.
Shipping costs are displayed separately during the ordering process.
5. Payment Methods
The following payment methods are available in our online shop:
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Credit and debit card (Visa, Mastercard, Maestro, American Express)
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Klarna (Pay Later, if available)
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Apple Pay
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Google Pay
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PayPal
All payments are processed via Shopify Payments or PayPal, and are subject to the respective providerās terms.
6. Retention of Title
The goods remain our property until full payment has been received.
7. Damage During Delivery
If goods are delivered with obvious transport damage, please report such defects to the carrier immediately and contact us without delay. Failure to make a complaint or contact us does not affect your statutory rights. However, it helps us assert our own claims against the carrier or transport insurance.
8. Warranty and Guarantees
8.1 Statutory Warranty
We are legally obliged to deliver goods that are in conformity with the contract. Statutory warranty rights apply.
8.2 Voluntary Guarantee
In addition to statutory rights, we offer a 2-year voluntary seller warranty on selected products. The exact scope and conditions of this guarantee are stated in the respective product description.
8.3 Customer Service
Our customer service is available Monday to Friday from 9:00 a.m. to 6:00 p.m. via:
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Email: sellercentral@dspinvest.eu
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Phone: +352 26 31 31 38
9. Liability
We shall always be liable without limitation for claims due to damages caused by us:
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for injury to life, limb or health
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for deliberate or grossly negligent breach of duty
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for guarantees, where agreed
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where the scope of application of the Consumer Rights Act 2015 applies
In the event of a breach of essential contractual obligations, the fulfilment of which is necessary for the proper performance of the contract and the observance of which you may regularly rely upon, our liability in cases of ordinary negligence is limited to the damage foreseeable at the time of conclusion of the contract.
Otherwise, claims for damages are excluded.
10. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can access here:
https://ec.europa.eu/consumers/odr/
We are willing to participate in an out-of-court dispute resolution process via this platform.
Last updated: July 30, 2025
